Refund & cancellation policy

If your drops arrive damaged, defective, thawed or otherwise not in good condition, we will refund or replace them. Just email hello@deome.io with your order number and a photo of the packaging and drops, and we will sort it out.

Please tell us as soon as you reasonably can after delivery so we can look into what happened in transit.

You have 40 days from the date of delivery to request a refund under this policy. Requests made after 40 days cannot normally be accepted.

Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may take a little longer to show the funds.

Because DEO Drops are a frozen food product, we cannot accept returns of drops that have been delivered in good condition, opened, defrosted or partially used, unless they are faulty or not as described. This does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

If you receive the wrong item, part of your order is missing, or your order does not arrive, email hello@deome.io and we will replace it or refund you in full.

You can cancel a DEO subscription at any time by emailing hello@deome.io from the address used at checkout, with the word "cancel" and your order number. We will confirm your cancellation by email.

To avoid being charged for the next delivery, please email us at least 48 hours before your next renewal date. Cancellation stops future payments; deliveries already dispatched are not automatically refunded, though the rest of this policy still applies to them.

There is no minimum term and no cancellation fee. You can change the frequency or pause a subscription by emailing us as well.

For anything refund or subscription related, email hello@deome.io. We usually reply within two business days.